GF5 Serum

How to use: Use morning and evening after cleanse and before applying other products. Avoid direct contact with eyes. Keep of of reach from children. Only for external use.

Ingredients:

Aqua [Water], Glycerin, Calcium pantothenate, Sodium hyaluronate, sh-oligopeptide-1, sh-oligopeptide-2, polypeptide-11, polypeptide-3, Xanthan gum, Phenethyl alcohol, Caprylyl glycol

 

Return and Refund Policy

Last updated: April 10, 2020

If, for any reason, You are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.

 

The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Dermogenera, Via caprera 7 Monterotondo RM00015 ITALIA.
• Service refers to the Website.
• Website refers to Dermogenera, accessible from www.dermogenera.com
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days in writing.

The deadline for cancelling an Order is 14 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: info@dermogenera.com

We will reimburse you no later than 14 days from the day on which we receive the returned Goods.

We will use the same means of payment as you used for the original order.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days
• The Goods are in the original packaging, unopened and sealed
• The Goods are not used or damaged

The following Goods cannot be returned:

• The supply of Goods made to your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Dermogenera

Via Caprera 7

Monterotondo

RM 00015 Italy

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: info@dermogenera.com

Shipping Policy 

Thank you for visiting and shopping at Dermogenera.

Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy Shipment processing time

All orders in the UK are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time with Royal Mail 3-5 working days.

Delivery delays can occasionally occur.

Customs, Duties and Taxes

Dermogenera is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

International Shipping Policy

We currently do not ship outside of the UK